How To Support Others

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Simply being there to listen, offering words of support, or acknowledging a colleague’s struggles can make a huge difference in their wellbeing. Creating a supportive work environment where mental health is openly acknowledged and respected can help foster trust, increase morale, and improve overall mental health in the workplace.

Even without professional training, a colleague’s compassionate approach can be the first step in guiding someone toward the help they need. Your presence can promote a positive and inclusive workplace culture where people feel safe to reach out, knowing they won't face judgment.

Supporting a colleague with mental health difficulties can be challenging, but your support can have a significant positive impact. Here are some reassuring tips for those supporting a colleague in the UK:

Listen without judgment.

Sometimes, the most helpful thing you can do is simply listen. Create a safe, confidential space where your colleague can share their feelings without fear of judgment. Avoid offering solutions unless they ask for advice—often, just being heard can be incredibly healing.

Encourage seeking professional support.

Gently encourage your colleague to seek professional help if they haven’t already. You can suggest they speak with their GP or contact organisations like Mind, Samaritans, or Rethink Mental Illness. However, be mindful to offer support in a way that respects their pace, and avoid pressuring them.

Respect their privacy

Mental health is a deeply personal matter. Respect your colleague’s boundaries and privacy, and avoid pushing them to share more than they feel comfortable with. Let them know you’re available if they ever want to talk but leave the door open for them to initiate the conversation when they’re ready.

Be mindful of workplace resources.

Many workplaces offer Employee Assistance Programs (EAPs), mental health support, or counselling services. If appropriate, you can inform your colleague about these resources without pressuring them. Sometimes, just knowing that support is available can be reassuring.

Encourage flexibility and compassion.

If your colleague is struggling, they may need some flexibility in their workload or deadlines. Support them by suggesting reasonable adjustments that could help them manage their responsibilities without feeling overwhelmed. Encourage a culture of understanding where mental health is taken seriously.

Be patient and non-judgmental.

Mental health recovery is not linear, and your colleague may experience ups and downs. Be patient and avoid expressing frustration or impatience. Small steps forward are still progress, and your consistent support will mean a lot to them.

Offer practical help if needed.

If your colleague feels overwhelmed, offer practical support where possible—this could be helping with specific tasks, providing a comforting environment, or simply being a supportive presence. Small gestures can make a big difference in reducing stress.

Check in regularly, but don't pressure.

Checking in with your colleague to see how they’re doing can make them feel cared for. However, be mindful not to overstep by constantly checking on them. Offer your support but also respect their need for space when necessary.

Maintain a supportive and inclusive workplace culture.

Promote an open and supportive work environment where mental health is seen as just as important as physical health. Lead by example by being respectful and encouraging others to also be mindful of their colleagues’ mental wellbeing.

Know the emergency options.

If your colleague is in immediate distress or appears at risk of harming themselves, it's important to know what steps to take. Encourage them to contact Samaritans (call **116 123**) or reach out to emergency services (call **999**) if necessary. Your prompt support could be vital in ensuring they receive the help they need.

By offering empathy, patience, and understanding, you can provide your colleague with valuable support, even without formal mental health training. Remember that just by being there, you are making a positive difference in their mental wellbeing.

Firstly, never underestimate the importance of just being there. Kindness, patience and gentle reassurance can be very powerful in helping someone feel loved and supported as well as being a vital source of comfort and strength. While professional help is essential, the role of a non-mental health trained person—such as a family member or close friend—is invaluable. These individuals often offer emotional support, understanding, and stability in ways that professionals cannot always provide.

A loved one’s presence can make a significant difference in reducing feelings of isolation, providing a safe space to talk, and encouraging the person to seek further help. The support of a family member helps to maintain a sense of connection and normalcy, which can be crucial in managing mental health challenges. Even without formal training, offering empathy, active listening, and patience can foster a positive and healing environment.

Ultimately, non-professional support can be a crucial element in the overall recovery journey, reminding individuals that they are not alone in their struggles. It’s important to remember that your care, compassion, and encouragement can be just as impactful as any formal treatment.

Understand that mental health struggles are valid.

Mental health issues are real and can be just as debilitating as physical health problems. It's important to remember that your family member’s struggles are not their fault, and they are not choosing to feel this way. Compassion and empathy can go a long way in helping them feel understood.

Educate yourself about mental health.

Learn about the specific mental health condition your family member is facing (if known). There are many resources available from organisations like Mind, Rethink Mental Illness, and the Mental Health Foundation. Understanding more about the condition, can help you better empathise with what they are going through and reduce feelings of frustration or confusion.

Be a good listener.

Sometimes, all your family member may need is someone to listen without judgment or offering advice. Simply being there for them and giving them space to express their feelings can help them feel heard and supported.

Encourage professional help, but respect their pace.

Gently encourage your family member to seek professional help if they haven’t already. Options include visiting their GP, accessing counselling services, or contacting mental health organisations like Samaritans or Mind for support. However, it’s important to be patient and respect their pace. Don’t pressure them, as this can lead to increased stress or reluctance to seek help.

care of your own mental health.

Supporting someone with mental health difficulties can be emotionally draining. Make sure you are looking after yourself as well. Take time out when needed, talk to friends, and don’t hesitate to reach out for support. Organisations like Carers UK offer resources for family members of individuals with mental health issues.

Create a supportive environment.

Create a calm, safe space for your loved one where they feel comfortable. This could mean reducing stressors or triggers in the home and being mindful of your language and approach. A quiet, stable environment can make a big difference in their ability to cope.

Encourage healthy habits.  

While it’s important not to push too hard, encouraging healthy habits can be beneficial. Simple things like regular meals, exercise, and a good sleep routine can help improve mental wellbeing. Offer support in a non-judgmental way.

Know the emergency options.

If your family member is in crisis or at risk of harm, know the emergency contact details:

· NHS 111 can be contacted for urgent mental health support.

· Samaritans offers confidential support 24/7 (call **116 123**).

· In an emergency, don’t hesitate to call **999** or go to A&E.

Be realistic with expectations.

Recovery and improvement take time. Be patient with your family member and set realistic expectations for their progress. Mental health recovery isn’t linear, and setbacks are a normal part of the journey.

Remember you are not alone.

Many people are facing similar challenges. There are support groups for family members of those with mental health difficulties, such as Rethink Mental Illness and Mind, which provide a community of people who understand what you're going through.

By offering understanding, patience, and care, you're helping your loved one in their journey toward managing their mental health. Don't forget to also take care of your own wellbeing—supporting someone doesn't mean sacrificing your own health.